* No C.O.D. Shipments
* Billing/Shipping Address - Due to the amount of online fraud, we can only ship to the matching billing address of the credit card used.
We understand sometimes orders need to be shipped to a different address, and in that case we have a Credit Card Authorization Form that we email to you. This form is to say "It is okay to use my card to ship to an address that is not my billing address". Once we receive the form back by fax or scan and email with all the correct information your order can ship to the address as requested.
For International or Domestic cards that do not participate in the Address Verification System we will also need this form to verify your address.
PayPal Payments - When using PayPal as your payment method, please make sure your account is VERIFIED and the shipping address used is CONFIRMED with your account. PayPal allows you to confirm a number of addresses with your account. Payments that come in from Unverified accounts and shipping to Unconfirmed addresses will not be accepted and you may encounter delays with your shipment.
Shipping Address - It is vital that you enter all the correct details for your shipping address including apartment or suite numbers where they apply. UPS charges $16.40 (minimum) for an address correction of any kind. As wholesalers our profit margins are too low to absorb these costs. Any charges for address corrections will be passed on to the customer if the address is incorrect in any way.
Common mistakes are wrong zip codes, lack of road directional, lack of "Street", "Avenue", "Terrace" etc after the street name and lack of the apartment/suite/unit numbers associated with the address.
The shopping cart does give you a chance to review your entire order including the address before you check out. Please take that time to ensure your details are correct.
Shipping Overseas - We ship to most European & Asian countries as well as CANADA, AUSTRALIA, NEW ZEALAND, CENTRAL AND SOUTH AMERICA. Shipping is via Global Priority Mail or Global Express Mail with insurance and transit time is approximately 3 to 10 business days depending on destination country and service chosen. Import duties or other charges may be imposed by various authorities in your country and we have no control over this. Actual shipping costs and options for your specific order and destination will be calculated and emailed to you usually within 24 hours of placing your order. You will have the option at that time to choose shipping method or cancel the order. Please note that you must be the legal card holder of the credit/debit card you use, and we will only ship to the address your bank has on file for you for that card. Orders will not be shipped until we can verify this information.
Out of Stock/Back Orders - In the unlikely event that we are out of stock of a product, if it does not effect a large portion of your order, a notice will be put on your invoice and the missing item will be refunded (for Debit/Credit/Paypal purchases) or credited to your account. If the item(s) make up a large portion of your order, we will contact you to either select an alternate item or see if you want to hold the order or refund the item. Please be sure to check your email or voicemail so your order is not delayed.