Botanigel - Hair Builder
To complete your return, we require a receipt or proof of purchase.
Our return policy lasts seven days. Unfortunately, if seven days have passed since your purchase, we can't offer a refund or exchanges after those seven days.
Eligible returns must be unused and in the same condition, you received. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines are not eligible for returns. We do not accept returns on intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional Non-Returnable Items Include:
- Gift cards
- Downloadable software products
- All health and personal care items
- Beaded, Sequined, and Specialty Fabric apparel are non-returnable.
- We are not liable or responsible for dry cleaning issues.
- Hats and Masks are non-returnable
We have a 4-point inspection of all merchandise before it is shipped to ensure excellent quality, including final examinations by our packing department. In the unlikely event a damaged item has been included in your order, please inform us within three days of receipt. We will replace it with the same style, color ad size you originally ordered. We are not responsible for any garment after it has been worn and damaged for any reason. Any items not in their original condition are damaged, or missing parts for reasons not due to our error are not returnable or refundable.
Refunds (if applicable)
Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically apply to your credit card or original payment method within a certain amount of days.
Sale items (if applicable)
Sale items are not refundable. Only regular-priced items may be refunded.
Return Shipping Costs
The buyer is responsible for return shipping costs. Shipping costs are non-refundable. If we are eligible for a refund, we will subtract the shipping cost from the order's refund.
There is no refund on shipping charges unless the seller sent the wrong item or received damage during transit.
The buyer is responsible for shipping costs on all returns unless the seller sent the wrong item or the item was received damaged during transit.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
As always, we do like to hear from our customers. If you have any suggestions about how we can offer better services, please feel free to call or text MAGOS at 318-820-5778